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As enterprises scale their IT infrastructure to support business growth, managing global networks, databases and applications becomes a Herculean task which can overwhelm internal resources. Reducing IT spending is key to global competitiveness. Our Remote Infrastructure Management services enable you to dramatically reduce IT expenditures and gain faster, more flexible service. Remote Infrastructure team will act as an extension to the IT team of the company.
Our remote infrastructure consists of two services:
Remote Desktop Management
Desktop is one of the vital parts of the today’s IT world. Any issues to the desktop
is affecting the user productivity immediately so proper care should be given to
desktops to ensure a better effective system is in place for the user to work in an error
free environment .Security and compliance is one of the most important criteria’s
coming in the desktops now. Following are the services we offer in Remote desktop
management:
- Remote end user support on operating systems
- Patch Management of the desktops / laptops
- Standard office application management and support
- Desktop standardization
- Asset management of hardware and software in desktops
- Immediate call resolutions resulting in increased user satisfaction
- Desktop product selection
- Antivirus / Antispyware removal and management
- Printer installation and management in user level
- Help in resource management of desktops
- Periodic maintenance in Desktops to ensure better usability
Server Maintenance
Servers are getting critical day by day to the ever increasing client server architecture
of applications and any downtime of the server will directly impact multiple users.
This downtime can be avoided by effective monitoring and maintenance of servers.
We will ensure better server utilization, better performance and availability .We
ensure improved service levels, better response-times, minimized downtime and
proactive support which ensures servers are up and running, stable and secure.
Following are the services which we offer:
- Remote windows server installations and configurations
- Performance monitoring and fine-tuning of servers (CPU, Disk space, Memory
utilization)
- Patch management in windows servers
- Active Directory, DNS & DHCP design and implementation
- Weekly & monthly server health checks and maintenance
- Server virtualization design and implementation
- File and Printer management with standard folder structure
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